Welcone to our mini journal about customer service training.
This will let you know when any new pages appear,when we’ve added new articles, ideas or tips, which are really useful if you are planning or delivering customer service training.
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call center customer service training
The Challenges of Call Center Customer Service Training, Its Importance & Some How To Suggestions
Telephone Skills
Telephone Skills is a Key Part of Customer Service Training for Call Center Agents. What Skills are Required for Good Call Handling?
phonetic alphabet
The Phonetic Alphabet helps Ensure Accuracy when Dealing with Customers over the Telephone
Start customer service training project
Hi This is the first time to design a customer service training project but I’m struggling with knowing which best topics that I have to include and
who goes where icebreaker
Who goes where icebreaker. Another in our useful games and activities to supercharge your customer service training
Exceptional
This website is great and has really helped me a lot. Thanks a lot for this huge resource
customer service training quotes
customer service training quotes to get you thinking, useful resource for putting on walls, emails, course notes etc
We’re on Linkedin
You can follow us on LinkedIn, and get updates of the latest posts to the site.
Stop by and say hello.
We’re on Linkedin
You can follow us on LinkedIn, and get updates of the latest posts to the site.
Stop by and say hello.
Quick Thinking
Quick Thinking is important when helping customers, this exercise helps people develop this important skill
Customer Experience v Customer Service
What’s the difference between customer service and customer experience? Thoughts and video’s here.
Travel Agents Customer Service Training
Thomson Travel Agents Customer Service Training video; relevant to any role; it shows the difference we can all make.
25 Skills for Excellent Customer Service
25 Skills for Excellent Customer Service; customer service is changing – do you have what it takes?
Developing a Customer Service Culture
Developing a Customer Service Culture; how the attitudes of senior managers and reward impact customer service
Retail Customer Service Training
Retail Customer Service Training; how to help your customers in store
Customer Service Training Video
In Tune Customer Service Training Video; very simple, easy to use, very effective
We’re on facebook
We’ve just added a Facebook Page.
Please stop by and like. If you follow us, you’ll be able to see when we add new exercises and material to the site.
Look forward to seeing you there.
Customer Service Charades
Customer Service Charades; another game with purpose for you to use in your customer service training
Extraordinary Customer Service
Extraordinary Customer Service; how can you set yourself apart from your competitors?
Customer Service Training Games Alphabet
Customer Service Training Games Alphabet; use this simple exercise to involve everyone in your customer service training sessions
exceptional customer service training
Use this page to find and showcase examples of exceptional customer service training.
Customer Service Training Newsletter
Subscribe to Deliver; the customer service training newsletter from customer-service-training-helper.com
Great Site – thank you
I’ve just spent a good 20 minutes looking at the site, and I’ve bookmarked to come back. There’s a lot of sensible advice, and I’m looking forward to
Customer Service Training Icebreaker
Customer Service Training Icebreaker -free icebreakers to use in your training sessions. Really useful for customer service training.
What makes a good trainer?
What makes a good trainer? What makes a great customer service training session?
dealing with difficult customers
dealing with difficult customers, a key skill – ideas and resource for your customer service training
Random Acts of Kindness
Random Acts of Kindness can be a great way to engage your employees & make customers your fans.
Customer Service Infographic
Customer Service Infographic; Use this Handy Illustration of Key Customer Service Statistics in your Customer Service Training
Customer Service Slogans for you to use
Customer Service Slogans for you to use in your customer service training or to help in your customer service week activities
customer segmentation
What is Customer Segmentation? How it can help you develop and improve your customer experience
training activity good impressions
Training Activity Good Impressions; creating the right impression for your customers, patients or guests
what is customer service?
What is Customer Service. Our Definition of Customer Service to Help You Focus and Improve Customer Service
Customer Service Training Tips Opening a Training Session
Customer Service Training Tips Opening a training session to get the best possible start
Continue reading “Customer Service Training Tips Opening a Training Session”
customer service training tips preparation
Customer Service Training Tips Preparation – preparing for a successful training session
Continue reading “customer service training tips preparation”
Customer Service Training Business Case
info on putting together a Customer Service Training Business Case
New Look
We hope you like the new look of Customer Service Training Helper.
We’re working on revamping the site, so come back soon and see the changes we’re making.
customer service training games,
customer service training games to energise or break the ice during your customer service training
Setting Goals
I really want to set up some measurable goals my Guest Service team can focus on. The only one I can really think of is setting a target number where the
New to this!
I am in the process of starting a customer service training facility… Where do I begin?
Customer Service Week
Customer Service Week; Celebrate the purpose of the work that you do helping customers
Good Service is about meeting the needs of your customers and your own company
Stage 1 – Define Customer Service The ability to meet your customers needs in the most efficient and cost effective way Stage 2 – Who are your customers?
Continue reading “Good Service is about meeting the needs of your customers and your own company”
