Customer Service Training Blog

Welcone to our mini journal about customer service training.

This will let you know when any new pages appear,when we’ve added new articles, ideas or tips, which are really useful if you are planning or delivering customer service training.

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Telephone Skills

girl with headset

Telephone Skills is a Key Part of Customer Service Training for Call Center Agents. What Skills are Required for Good Call Handling?

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phonetic alphabet

Customer Service Training Blog

The Phonetic Alphabet helps Ensure Accuracy when Dealing with Customers over the Telephone

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who goes where icebreaker

organisation chart

Who goes where icebreaker. Another in our useful games and activities to supercharge your customer service training

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Happy Christmas 2019

merry christmas 2019

Happy Christmas to all our visitors and the very best for 2020

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customer service training quotes

good service is good business

customer service training quotes to get you thinking, useful resource for putting on walls, emails, course notes etc

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Quick Thinking

quick thinking

Quick Thinking is important when helping customers, this exercise helps people develop this important skill

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Customer Experience v Customer Service

customer experience

What’s the difference between customer service and customer experience? Thoughts and video’s here.

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10 today

10 today

Customer Service Training Helper is 10 years young today

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Developing a Customer Service Culture

Customer Care Label

Developing a Customer Service Culture; how the attitudes of senior managers and reward impact customer service

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Retail Customer Service Training

open-purple

Retail Customer Service Training; how to help your customers in store

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Customer Service Training Video

In Tune DVD Photo

In Tune Customer Service Training Video; very simple, easy to use, very effective

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Customer Service Charades

customer service charades

Customer Service Charades; another game with purpose for you to use in your customer service training

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Extraordinary Customer Service

out of this world

Extraordinary Customer Service; how can you set yourself apart from your competitors?

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exceptional customer service training

4-exceptional.jpg

Use this page to find and showcase examples of exceptional customer service training.

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Customer Service Training Newsletter

Extra Extra Read All About It

Subscribe to Deliver; the customer service training newsletter from customer-service-training-helper.com

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What makes a good trainer?

12-what-makes-a-good-trainer.jpg

What makes a good trainer? What makes a great customer service training session?

Continue reading “What makes a good trainer?”

customer focus

customer focus 2016

Customer Focus, customer service training.

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dealing with difficult customers

here to help 2016

dealing with difficult customers, a key skill – ideas and resource for your customer service training

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Random Acts of Kindness

acts of kindness 2016

Random Acts of Kindness can be a great way to engage your employees & make customers your fans.

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Customer Service Slogans for you to use

cs slogans

Customer Service Slogans for you to use in your customer service training or to help in your customer service week activities

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customer segmentation

customer segmentation

What is Customer Segmentation? How it can help you develop and improve your customer experience

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Taking notes on a flipchart

10-how-to take-notes-on-a-flipchart.jpg

Tips on Taking Notes on a Flipchart during Training Sessions

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what is customer service?

opening sign 2016

What is Customer Service. Our Definition of Customer Service to Help You Focus and Improve Customer Service

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customer service training tips preparation

preparing-for-a-training-session.jpg

Customer Service Training Tips Preparation – preparing for a successful training session

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Customer Service Training Tip

Tips tier 2 graphic 2016

Nine of the most useful Tips for effective Customer Service Training

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Customer Service Week

customer service week

Customer Service Week; Celebrate the purpose of the work that you do helping customers

Continue reading “Customer Service Week”

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