AI’s Role in Anticipating Needs
AI is reshaping countless industries and services, and customer service is one such area that is changing for the better....
Customer Service
CX Journey™ Musings: On Means and Outcomes…
Image courtesy of PixabayDo you know the difference between means and outcomes? Between the journey and the destination?I know. I...
9 Ways to Improve GP Practice Customer Service
Published on 12th June 2024 by Gemma Harding Providing exceptional patient service in GP practices is vital for patient...
Customer Experience Trends 2021: Top 10 CX Trends to Know
As this tumultuous year draws to a close, we’re setting our sights on 2021. A year that we all hope...
Insights from TSIA World ENVISION
Key takeaways: It’s time to take action. Big or small, it’s time to put AI-enabled actions into workflows and empower...
Design Error – You Had One Job!
Design Error I’m in the doghouse. Mrs Lawther asked me to do the washing whilst she was out. As I...
Personalization Doesn’t Have to be Lost with Customer Support Automation
As a B2B organization, your support infrastructure plays a key role in the customer experience you provide your clients. Today,...
How Chick-fil-A Gets Their Young Workforce to Deliver a World-Class Customer Experience
Stop Blaming the Younger Workforce The most common complaint I get from my audiences and consulting clients is about how...
New offence for assaulting shop workers
Assaulting a shop worker will be made a separate criminal offence in England and Wales as part of the government’s...
Customer Service Articles Teresa Allen
I don't know what happens in your home but in ours, everyone wants to watch a different channel! And today...