Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Excellence then, is not an act, but a habit.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list. This recognition […]
When I was a new customer support manager, I was part of a team and company that had an established process for handling inbound tickets. That meant I didn’t need to implement a tool or define processes from scratch — but over the past several years, I have had to constantly redefine, reinvent, and iterate […]
It’s 9:03 AM. Hannah, your newest customer support rep, juggles complex queries while frantically searching through scattered documents and outdated wikis. Sound familiar? This daily struggle is why many small businesses are turning to internal knowledge base software as their customer support secret weapon. Imagine this instead: Hannah logs into a centralized knowledge management system, […]
It’s 9:03 AM. Hannah, your newest customer support rep, juggles complex queries while frantically searching through scattered documents and outdated wikis. Sound familiar? This daily struggle is why many small businesses are turning to internal knowledge base software as their customer support secret weapon. Imagine this instead: Hannah logs into a centralized knowledge management system, […]
Here’s a great “what if” for you. What if your guests and clients walked in with a video screen over their head, highlighting in some way, both good, and bad points in their life and worldly travels? What if you could see some things that made them the humans they are? Would you treat them […]
If you’re looking to advance your career in customer service, obtaining a certification can be a valuable asset. Customer service certifications demonstrate to employers that you have the necessary skills and knowledge to excel in the field. They can also help you stand out among other job candidates and potentially lead to higher salaries or […]
Welcone to our mini journal about customer service training. This will let you know when any new pages appear,when we’ve added new articles, ideas or tips, which are really useful if you are planning or delivering customer service training. To subscribe to the customer service training blog (no e-mail necessary), right-click on the orange RSS […]
Early in my career as a contact center manager, I did many things that make me cringe nowadays. One such thing was requiring my team to end every call by asking customers, “Is there anything else I can help you with.” I rode that high horse for a long time — even marking team members […]
In today’s fast-paced digital landscape, businesses must optimise the customer experience and WhatsApp has emerged as a powerful tool in this endeavour. With over two billion users globally, WhatsApp offers businesses a direct, convenient, and personal way to connect with their customers. Whether it’s through instant messaging, multimedia sharing, or automated chatbots, WhatsApp provides a […]
The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways of promoting the solutions we offer. Nowadays, brands don’t just focus on advertising their products or services but on establishing lasting relationships with their target audience. This is where conversational marketing comes […]
