Category: Customer Service

/*! elementor – v3.22.0 – 17-06-2024 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips /*! elementor – v3.22.0 – 17-06-2024 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} If you are an entrepreneur or a business professional, you probably know what the […]

We’ve got news for our customers and friends on Shopify: Help Scout has officially joined the Shopify Plus Certified App Program! This milestone only deepens our commitment to being the go-to customer support solution for businesses running and growing on Shopify. Help Scout empowers ecommerce teams to work faster and smarter, personalize every interaction, and […]

Is your business struggling to manage an influx of support tickets? Maybe you’ve decided to turn towards automation and AI-based tools to supplement your human support team. Unfortunately, all the responses your AI tool generates come across as “robotic”. You tried it out for a bit, but your customers complained. The problem might not be the […]

I have made some interesting observations this summer at the theme park I am a manager at.  You see, we have a gondola that takes you to the park from Glenwood Springs, Colorado, a place with varied weather conditions to say the least.  In the event the gondola closes for long periods of time, we […]

If you’re looking to advance your career in customer success, obtaining an online certification can be a valuable asset. Online customer success certifications provide you with the necessary skills and knowledge to succeed in your role while also demonstrating your commitment to the field. With the rise of remote work and online learning, there are […]

Email was invented in 1971, and since then, it has completely changed how we communicate with people we know and those we may not know in person. With the introduction of social media in 1997 and the rapid rise and evolution of these channels, it was thought email would quickly become extinct. However, as we […]

Home > Customer Service Training Quotes Looking for inspiration? Use these customer service training quotes to get your juices flowing. Use quotes to make a point, highlight an issue or just as a general reminder about the customer service priorities your organization has. Place posters around the training room and in the workplace. Additionally you can put […]

Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or service that you lack or something you failed to do.  Whether it’s on Facebook, X (formerly Twitter), YouTube, Instagram, or some other public forum, a good public rant is almost […]

Introduction to Knowledge Base Management Knowledge-based management creates and maintains an information repository supporting customer service and self-service initiatives. The Role of AI in Customer Service AI is pivotal in customer service, especially in knowledge base management. It automates creating, tagging, and updating content, ensuring the knowledge base is well-maintained and consistently accurate. Consequently, customers […]

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other.   Recently, Phil Chatterton, VP of Partnerships, hosted a webinar with two experts, Jonathan Michaels, the former VP of Strategic Alliances at the American Gaming Association, […]