Artificial intelligence (AI) is fundamentally changing the eLearning industry. For businesses, the promise of AI lies in its ability to improve training, streamline processes, and enhance the learner experience. But alongside these benefits come potential challenges, including concerns about bias, over-reliance, and the need for ongoing human oversight, which need to be pre-emptively understood and addressed.
In this blog, we’ll explore how AI is transforming eLearning for businesses, how to manage potential risks, and how to harness its capabilities for long-term success.
Personalisation
One of AI’s most significant benefits to eLearning is its ability to quickly personalise training programs. By analysing learner data—such as performance, engagement patterns, and preferences AI can create customised learning paths. For example, if a sales team member excels in communication but struggles with data analysis, AI can adjust the content to focus on data skills.
But the success of AI-driven personalisation—and even AI-generated content—depends heavily on the quality of the data. If the data is incomplete or biased, both personalised learning paths and content creation can be flawed. To mitigate this, businesses must ensure their AI models are trained on diverse, up-to-date datasets, reflective of all employees, and free of inherent bias.
Automating content creation
AI-powered tools are increasingly used to automate content creation, saving businesses time and reducing development costs. From generating quizzes to producing interactive scenarios, AI can accelerate content development. For example, AI-powered translation allows global businesses to quickly roll out training content across different regions.
However, the speed of AI-driven content creation can sometimes compromise quality. For highly specialised or sensitive topics, automated content generation may not capture the nuance that a human instructional designer would. It’s important to get the right balance—leveraging AI for certain tasks while still using human expertise to ensure content accuracy and relevance.
Data analytics
Another significant advantage of AI in eLearning is its ability to generate deep insights through data analytics. AI can track learner progress, identify improvement areas, and recommend real-time adjustments, helping businesses to optimise their training programs continually.
But the sheer volume of data produced by AI systems can be overwhelming. Without a clear strategy for using this data, organisations can drown in the data, focusing too much on metrics and not enough on outcomes. It is essential that analytic tools are aligned with business goals and that you aren’t hoarding data for its sake. Data needs to be interpreted in a meaningful way to drive action.
Articulate’s AI Assistant: Innovation with human oversight
As the Exclusive Certified Australia and New Zealand Articulate training partner, we’re excited by Articulate’s new inclusion of their AI Assistant within Rise 360 and Storyline 360. Developed in collaboration with eLearning professionals, Articulate focused on creating a tool, not a toy, that supports human creators. This tool automates more routine tasks such as generating quiz questions, building slides, and providing feedback on content, helping to produce high-quality, customised courses quickly. We believe this combination of AI and human involvement results in the most successful implementations of AI in eLearning – where AI is a supplement to, not a replacement for, human expertise. It’s also important to note, that this tool is an add on and is completely optional. We understand and respect that some clients may have hesitations around AI or may prefer not to use this technology.
How can we help?
At B Online Learning we’re experts in every facet of online learning. We bring our invaluable technical skills and knowledge of AI to eLearning development, while combining it with the human touch in instructional and graphic design to ensure courses are engaging, relatable, and effective. By utilising the strengths of the latest technology and combining it with human creativity and uniqueness, we create a comprehensive eLearning experience that meet the diverse needs of learners.
Please get in touch with us to find out how we can help with your eLearning development leveraging AI Assistant in Articulate.
