Home > Call Center Customer Service Training Call center customer service training can be a real challenge, because once someone is “on the phones”, it is difficult to release them for a training session, as it will affect service levels. It is important therefore, that any training carried out achieves its objectives, and that the […]
In this blog, we’ll explore why it’s important to actively promote multilingual education to nurture more inclusive and empathetic societies. In our increasingly connected world, many people communicate in multiple languages. Multilingualism is not only a valuable skill but a fundamental part of being a global citizen. It bridges cultures, fosters understanding, and opens up […]
Cards Against Humanity is the latest entity to take on Elon Musk in court. The irreverent party game company filed a $15 million lawsuit against SpaceX for trespassing on property it owns in Texas, which happens to sit near SpaceX facilities. According to filed in a federal court in Texas, Musk’s rocket company began using […]
If there is more fun to be had on four legs, then I would like to know about it. During a work trip to Swedish Lapland and the Arctic Circle town of Kiruna, reindeer sledding was on the itinerary. I imagined it would be sort of like a pony ride except, well, with reindeer doing […]
Is Selena Gomez a Billionaire? Breaking Down Her Success and Fortune When it comes to the world of celebrities, few names shine brighter than Selena Gomez. With a career spanning more than two decade, Gomez has evolved from a Disney star to a global sensation in music, acting, and business. However, one question often arises […]
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ZSOLT OLAH – CRYSTAL BALLING WITH LEARNNOVATORS ABOUT ZSOLT OLAH: Zsolt is Sr. HR Data Measurement Analyst at Intel focusing on actionable learning analytics to provide valuable insights to stakeholders. Previously, he worked as a Sr. Learning Technologist at Amazon where he was responsible for the data analytics and the complete learning stack. Zsolt is […]
In previous centuries, unless you were a member of the nobility, a wealthy religious order, or a merchant guild, your chances of spending any significant amount of time with a Medieval tapestry were slim. Though “much production was relatively coarse, intended for decorative purposes,” writes the Metropolitan Museum of Art, the tapestry still commanded high […]
In today’s era, taking a cookie-cutter approach to designing communication systems for organizations across all industries is a recipe for disaster. The needs of one industry can hugely vary from another. So how can you expect desired results from a one-size-fits-all communication system? That’s why HoduSoft specially engineers its contact center software and omnichannel CX […]
None of us can predict exactly what customer service teams will look like in a few years, but there’s no question that teams are feeling the pressure to implement and adapt to AI. AI-powered customer service tools can transform many facets of the customer experience, from automating routine tasks to improving the efficiency of your […]
