This is a modified version of a post I originally wrote for CallidusCloud. It appeared on their blog on June 14, 2018. If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first thing you have to look at is your […]
Published on 15th June 2024 by Gemma Harding Lead generation is the lifeblood of any business, driving growth and revenue. One increasingly popular tool for generating high-quality leads is live chat. By engaging visitors in real-time, live chat can capture interest and provide immediate support, making it an invaluable part of any lead generation strategy. […]
Fantastic customer experience (CX) isn’t born out of one single interaction. It comes from delivering seamless experiences at every single step of the customer journey. In a world where customers have more options and information at their fingertips, companies are recognizing the importance of going above and beyond customers’ growing expectations. As a result, mapping […]
Key takeaways: 97% of corporate leaders believe customer expansion is the key to driving revenue growth in their organization. But many organizations focus too inward—on internal operational tactics, rather than prioritizing the customer outcomes that drive customer-led growth. To drive customer-led growth, organizations need to assign ownership for expansion, align tactics to value drivers, measure […]
A Case Study of a Dysfunctional Culture Nick Wallis writes a story that should be a work of science fiction. Like Jurassic Park, he takes a ridiculous premise but then plays the idea through in a totally believable way. Nobody could recreate the dinosaurs, but good fiction takes a bizarre proposition and makes the outcome […]
In today’s competitive B2B marketplace, customer loyalty is invaluable. Business growth isn’t possible without client retention. Plus, it costs more to onboard new customers than it does to hold on to current ones. To ensure your customers remain happy, you must provide a high level of support for your product. This means implementing the tools […]
PepsiCo walks back Shrinkflation / Medtronic now offers up-front college tuition for employees / Starbucks Employee Breaks Down after 8-hour shift / Chick-fil-A Launches Streaming App / Do your employees hate Mondays and only live for the Weekend? Medtronic now offers up-front college tuition assistance for employees College has long been seen as a […]
UK shoppers have specific preferences when it comes to their favourite supermarkets. M&S was voted as the best in a recent survey, followed closely by German discounter Aldi (Waitrose, Tesco and Sainsbury’s were next). Aldi’s position is evidence of how discount retailers are reshaping consumer perceptions and the sector as a whole. Consumers probably expect […]
To foster long-term customer relationships, it’s important to focus on customer needs and expectations. In the competitive landscape of the software industry, staying ahead of the curve is vital for business success. A commitment to customer-centricity builds trust between employees and customers, increasing loyalty and satisfaction. At TeamSupport, we understand the value of putting customers […]
What is support? Ask yourself this question and then remember the first answer that comes to your mind. What was it? Did you initially think of the times someone had your back, or you helped out your friends or family? Or was it an act of kindness to someone you didn’t know but couldn’t walk […]
