Published on 12th June 2024 by Gemma Harding Providing exceptional patient service in GP practices is vital for patient satisfaction and overall practice success. With the increasing demand for quality healthcare services and accessibility to healthcare via GP online customer service, GP practices face numerous challenges in managing patient service effectively. This article […]
As this tumultuous year draws to a close, we’re setting our sights on 2021. A year that we all hope will bring better days – but one that we know will continue to bring changes, as well. What will be the key customer experience (CX) trends in 2021? In this post, we’re taking a closer […]
Key takeaways: It’s time to take action. Big or small, it’s time to put AI-enabled actions into workflows and empower individuals to learn with these new tools. Measure outcomes from AI-driven enhancements. To gain traction, leaders must translate how improvements or efficiencies gained from implementing AI solutions result in either more revenue in the door […]
Design Error I’m in the doghouse. Mrs Lawther asked me to do the washing whilst she was out. As I am a modern man and expect to do my bit, I was happy to comply with the request. Unfortunately, there was a complication. The washing included my wife’s very chic and expensive dress. Ordinarily, this […]
As a B2B organization, your support infrastructure plays a key role in the customer experience you provide your clients. Today, this means providing fast, high-quality service that’s also personalized. Automated tools powered by artificial intelligence do a great job of decreasing resolution times and allowing your clients to take advantage of multi-channel support. But what […]
Stop Blaming the Younger Workforce The most common complaint I get from my audiences and consulting clients is about how bad the young labor force is and how this generation doesn’t want to work hard. I cannot disagree more. I also believe this is a crutch many leaders use to avoid building a better employee […]
Assaulting a shop worker will be made a separate criminal offence in England and Wales as part of the government’s response to a recent wave of shoplifting and retail crime. The new offence will carry a maximum sentence of six months in prison. Perpetrators could also receive an unlimited fine and be banned from the […]
I don’t know what happens in your home but in ours, everyone wants to watch a different channel! And today there are certainly a lot to chose from. In the world of service it is the same, there are many channels available for customers to receive service and every customer wants a different one! Just like […]
In today’s competitive software business landscape, customer expectations are higher than ever. A satisfied customer is a loyal customer. Customers are looking for fast, efficient solutions to their problems—before they even ask. Finding resolution before customers even present a problem is proactive customer support. By anticipating customer needs and addressing them before they arise, businesses […]
Through 2023, we have seen: The rise of the generative AI technology Next-gen software development Web3 development The rise of wireless technologies Cloud and deep-edge computing and so on The year was all about tech. Will the next one be any different, and do people still matter when it comes to CX? In this article, […]
