Free help desk software offers lots of benefits for small teams. It can help you manage tickets, automate tasks, track your team’s performance, and even let customers help themselves. But finding the right option for your team depends on several factors: the size of your team, the number of requests you usually get, who you’re […]
Customer expectations are higher than ever. Shoppers and software users expect personalized service, speed, and efficiency. At the same time, they have a tarnished view of AI chatbots as “impersonal” and “ineffectual” solely because of past negative experiences. Most of my friends and family have all dealt with inaccessible support; stonewalled behind scripted chatbots that […]
Hello friends. I have taken quite a break from posting. It was intentional. I felt that during the pandemic, elections, and daily challenges, we were all just trying to survive, and new information would not be absorbed and learned as it should during this time. But, due to the stress I see in both the […]
If you’re looking to improve your customer service skills, then you might want to consider obtaining a certification from CustomersFirst Academy. Our online training platform offers comprehensive courses designed to help you master the art of exceptional customer service. With self-paced, online training, you can enjoy the flexibility of learning from anywhere, anytime, and at […]
Imagine sending emails to your list that offer value, increase engagement, and strengthen brand awareness at regular intervals without creating new content for each email — for an unlimited amount of time. Oh! And it’s all done automatically. Sounds pretty amazing, right? Right. Lucky for you, it’s not a fairytale or some sort of email […]
Quick thinking is an important part of helping customers. This exercise is a useful to include in your customer service training or as an energizer for your meetings or daily huddle. Build skills and exercise that quick thinking muscle! Good For Anyone in a customer facing role It’s a simple exercise that requires no preparation […]
We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about the aftereffects. In this case, customers were unable to navigate to a certain area of their online account without first logging out and back in. This typically required an interaction […]
CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston, MA – Nov. [18], 2024 – CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity, a leading growth equity firm that specializes in partnering with software and technology-enabled […]
AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit is in allowing organizations to provide predictive support to their clients, catering to their needs 24/7 to address their concerns proactively. In this article, we will discuss how the combination of AI […]
Image courtesy of Pixabay Do you know the difference between means and outcomes? Between the journey and the destination? I know. I know. Those are silly questions to ask. Of course everyone knows the difference between means and outcomes. Of course everyone knows the difference between the means to an end and the end. Or […]
