Each interaction your customers have with your company’s representatives gives them either a positive or a negative view of your company. In other words, your customer service is either promoting your brand or driving your customers away. If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting […]
Say Hello to Kustomer Voice! Kustomer is thrilled to announce the launch of native voice capabilities as a part of its comprehensive omnichannel service platform. Now, Kustomer clients can service their customers seamlessly across phone, email, chat, SMS, and social messengers—all within the platform, eliminating the need for third-party integrations. Kustomer Voice offers essential functionalities […]
It’s not enough to offer a high-quality product or service. If that’s all you bring to the table, buyers don’t have a clear reason to choose your business over the competition. So if you’ve put a lot of time into development and marketing, but you’re struggling to attract and/or retain customers, your focus might be […]
