The chatbot has come a long way from the days of only providing simple, generic answers to client questions. With the help of artificial intelligence, chatbots today can perform multiple tasks with a high level of personalization. Plus, clients can get answers to product questions 24/7 from anywhere. Even mobile chat is now commonplace. This […]
08 Apr Mailchimp, VitalSource and monday.com Supporting Students And Small Businesses During Coronavirus Posted at 07:00h in Customer Satisfaction Blog by Cassandra Vincent We’ve all been tossed about by the current crisis needing to make hard choices and swift changes. From students to individual workers to businesses, everyone has had to adjust. There are local, […]
Amazon has spoiled all of us. Today people want everything now. Organizations that want to survive have to dramatically increase speed. If it takes you 48 hours to process an order speed is 2 hours. If it takes you 6 days to ship, speed is shipping the same day. We have several obstacles. Internal barriers […]
Technological advancements have put an astounding amount of automation and control into the hands of customer support teams. Not only has this changed the way businesses can interact with and provide service to their clients, but it’s also transformed the role of the customer support agent. Tools that utilize artificial intelligence have made communication easier […]
Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous benefits that can transform customer interaction dynamics. Here’s why integrating chatbots into your customer service strategy is essential with a low down on the key advantages of chatbots. One of the standout […]
Choosing the right customer service platform can feel like a difficult decision, especially when it comes down to two industry giants: Zendesk and Salesforce. Zendesk seems to be a better out of the box solution that’s more geared towards customer support, meanwhile Salesforce stands the test of time when it comes to scaling for Enterprise. […]
Image courtesy of Pixabay Today I’m pleased to share another guest post by Paul Laughlin. This post originally appeared on Paul’s site on March 9, 2019. This is the second in two-part series from Paul about agile working. Find the first post in the series here. In my first post on how to achieve agile […]
A call center agent’s ability to manage customer interactions effectively can make or break a customer’s experience, directly impacting loyalty and satisfaction. While advanced technologies and tools have their place in enhancing call center efficiency, the true differentiator often lies in the daily habits and practices of the agents themselves. But what exactly separates top-performing […]
Ensuring constant personal growth, being a valuable community member, maintaining work-life balance… Already sounds like spinning too many plates at once. Still, pretty much an ordinary life of a person in the 21-st century. How do people deal with it, being not psychology experts, but average working bees? Pedro, our customer support consultant, may just […]
“A leader is a dealer in hope.” – Nigerian Proverb This morning, I had the privilege of being a guest speaker at the CX Academy Africa’s Weekly Breakfast Virtual Conversation where we talked about “Becoming a CX Champion.” I have 20 years’ experience spanning across Hotel Industry, Banking and Public Sector. While the early years […]
