Imagine walking through a bustling railway station. You’re in a hurry, weaving through the crowd, unaware that cameras are not just watching you but also recognising you. These days, our biometric data is valuable to businesses for security purposes, to enhance customer experience or to improve their own efficiency. Biometrics, are unique physical or behavioural […]
In past decades, the word “automation” invoked images of robots, automatic assembly lines, and other human-less concepts. Today, however, automation no longer means replacing humans, but enhancing their experiences. For example, delivering a personalized customer experience is much easier with automation on your side. While companies previously competed on price and product quality, those factors […]
Home > Call Center Customer Service Training > Telephone Skills Telephone skills training is a key area for customer service training in call centers. Unfortunately, while a lot of time is spent in induction training for call center agents or customer service agents on the computer systems (which help the efficiency of the call center […]
What Does Your Customer Need? “Your customer doesn’t want a drill. He wants a hole.” You have no doubt heard that one before. Working through customer requirements is difficult, particularly when customers don’t know what they want. Do Customers Want Cameras? I found a story in an old 1990s textbook (The Leader’s Handbook). It goes […]
This is to let you know that the beneficiary’s birth date determines the $1200+$1400+$2000 For All Seniors Payments Date.The following payouts are yours to receive under this programme. $1,200: This amount is a part of the Economic Impact Payments programme. Source: investbihar Those who meet the requirements will automatically receive this amount. If you are […]
How can you make your business even more successful than it is? That’s a good question, and one that we think you should be answering as often as you can. If you want to have any hope of taking your business further that it’s current state, you must have the ambition to do so. If […]
Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of your brand but also influence retention, loyalty, and advocacy. Enhancing CSAT is critical for any business that values customer-centricity. This comprehensive guide will walk you through creating a detailed CSAT improvement plan […]
Introduction to AI Chatbots and WhatsApp Business Customer service is crucial in the competitive insurance market. Conversational AI is a gateway to a new journey in customer interaction. By adopting AI chatbots and technologies, you can streamline customer communications and raise their level of satisfaction, happy customers equal future growth. This article explores conversational AI […]
Published on 5th August 2024 by Gemma Harding Facilities management has come a long way, evolving from basic maintenance and operations to a strategic function crucial for business success. Keeping up with industry trends is essential for facilities managers, business owners, and professionals to remain competitive and effective. The rapid advancement of technology and the […]
Published on 5th August 2024 by Gemma Harding These days, live chat has become an essential component of customer support. Businesses are increasingly turning to live chat services to provide immediate assistance and enhance customer satisfaction. However, a key debate in the industry revolves around the effectiveness of AI vs human live chat agents. This article […]
