Customer retention is the lifeblood of any successful Software as a Service (SaaS) business. In an ultra-competitive market, simply meeting customers’ needs is no longer enough; SaaS companies must anticipate problems before they arise and proactively offer solutions. This dynamic strategy is essential to retaining customers and reducing churn. If you can, mitigating issues before […]
Outsourcing customer support is a great way for businesses to ensure diversification and rapid growth for the existing support team. At SupportYourApp, our goal is to help businesses scale up rapidly, using our HR, technical, and managerial resources. However, it can entail additional challenges, specifically — uniting the efforts of two different teams, an outsourced […]
It’s 2022, and that can only mean one thing – we’re tossing out the “old” and bringing in the “new” with a handful of fresh updates! Check out our January 2022 release notes below which includes a new Call Details layout, the addition of Dynamic Reaches, and more! General Web Portal Updates Profile + Email: […]
Are your employees empowered to make decisions on the spot in favor of the customer? Your single goal should be to have over happy customers. Too many things go wrong each day. You want your employees to understand they are in customer service and their number one responsibility is to take care of customers. If […]
Are you noticing skill gaps between your call center agents? Do your Csat scores vary widely from agent to agent? If so, you may need to consider taking a different approach to create more competent agents consistently across the frontline. Developing skilled agents requires strategic training and development initiatives. This blog will offer seven actionable […]
Events are no longer standalone occurrences in the marketing calendar. They’ve evolved into integral components of a comprehensive, year-round marketing strategy. This transformation was the focus of a recent session, while at HubSpot Inbound, featuring insights from our industry experts: Daniel Murray, Jay Schwedelson, Katie Lambert, and myself. Here are the highlights of what was […]
Promo giveaways are a tried-and-tested strategy for boosting customer loyalty. Whether it’s to build brand recognition or foster deeper connections with clients, promotional products are versatile tools that help your business stay top-of-mind. However, the effectiveness of these giveaways hinges on selecting the right items that resonate with your audience. Below are some of the […]
There are many ways to integrate live chat service with a website. However, websites built on React.js require a separate live chat component which can be integrated with a website to support all available live chat features. Install Live Chat Component for React.js You can get Provide Support Live Chat component for React.js from the […]
HappyFox has established itself as a prominent player in the customer support software industry. However, if you’ve tried HappyFox and found it doesn’t quite meet your business requirements, you’re not alone. I’ve compiled a list of the top HappyFox alternatives that excel in functionality, performance, and cost-effectiveness. Whether you’re seeking AI help desk capabilities or […]
18 Mar Crisis as Catalyst: Managing Your Remote Customer Service Team When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. For some of you this may be […]
