In a recent study from Intelligent.com, “After experiencing a raft of problems with young new hires, one in six bosses say they’re hesitant to hire college grads again. Meanwhile, one in seven bosses have admitted that they may avoid hiring them altogether next year. Three-quarters of the companies surveyed said some or all of their […]
A staggering 86% of buyers are willing to pay more for a better customer experience, highlighting the importance of fostering loyalty and trust. For call center managers and supervisors, establishing rapport with customers is not just a task—it’s a strategic necessity. One effective way to cultivate this connection is through gestures of goodwill. These simple […]
In today’s fast-paced world, staying ahead means streamlining processes and enhancing communication. Kitay Law Offices and Cross Country Healthcare both faced challenges with inefficient communication that hindered client interactions and operational flow. By adopting RingEX, RingCentral’s AI-powered platform, and its personal AI Assistant call notes feature, they’ve not only solved these challenges but also discovered […]
Establishing a professional ambience is essential for any business property. The environment of a workspace influences not only how clients perceive the business but also the productivity and morale of the employees. A well-designed space can instill confidence in visitors and create a positive atmosphere that sets your business apart. Whether you own a corporate […]
Live chat has become one of the most widely used tools for customer service today. 75% of customers find live chat the most satisfying way to communicate with a business. While using live chat customers can multitask and get assistance without wasting their time waiting in a queue for phone support. On the other side, […]
B2C customer service: “Can I get a refund on these shoes?” B2B customer service: “Can I get a refund on this fleet of delivery trucks?” Did you notice that B2B customer service is a whole different ballgame? As a customer service professional for about a decade, I can tell you that it’s not just about […]
11 Mar Face the Changes in CX and EX in Customer Service Posted at 07:00h in Customer Satisfaction Blog by Cassandra Vincent Change is inevitable. (The order isn’t just: “A small coffee with cream.” It’s now: “A double shot oat milk latte with light foam and cinnamon. Please.”) Heraclitus, the ancient philosopher, knew it. He […]
Each upgrade on Zendesk promises enhanced capabilities, but does the cost justify the offerings? Well, users like Ryan Liao don’t think so. And for obvious reasons — Paying a premium price when you’re only using one feature on an entire solution is not ideal — and this is the problem with Zendesk. Small enterprises might […]
Can you read your customers’ minds? I didn’t think so — which is why you’re reading about customer experience research firms. Pick the right firm, and you’ll understand your customers and get inside their heads! Over 100 years ago, Ford Motor Company founder Henry Ford advised, “If there is any one secret of success, it […]
The Power of Customer CollaborationThe survival of a business today is highly dependent on customer satisfaction. Customers have access to multiple options and if there’s a service lapse, there’s a high chance that the customer will move to the competition. In order to understand customer needs and achieve customer satisfaction, some companies are involving their […]
