December 25, 2024

Category: Customer Service

Guide to Choosing the Right MSP for Business
Customer Service

Guide to Choosing the Right MSP for Business

Once you’ve narrowed down potential providers, it’s time to evaluate them based on the following key factors: 1. Proven Track Record and Reputation Look for an MSP with a proven track record of successfully supporting businesses similar to yours. Check client testimonials and case studies to assess their ability to deliver results. A reputable MSP […]

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How AI Can Help You Deliver Multilingual Support
Customer Service

How AI Can Help You Deliver Multilingual Support

There’s an old saying that goes something like “The limits of my language are the limits of my world.” It’s a beautiful sentiment and a stark reminder that language, at its core, is really a tool by which we’re able to express and explain things to others.  When our language is limited, asking or explaining […]

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Dealing With Formerly Quarentined Humans.
Customer Service

Dealing With Formerly Quarentined Humans.

I have gone for quite some time without a post, not just because of being a bit overwhelmed where I work, but because I am watching an interesting societal phenomenon unfold, and I wanted to see it play out further before commenting.  Now it’s time. I am beginning this with blatant self promotion. Go back […]

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Essential Customer Service Training – Philippines
Customer Service

Essential Customer Service Training – Philippines

In the digital age, customer service skills have become invaluable, distinguishing average job seekers from outstanding candidates. The demand for these customer support skills is soaring, especially in the Philippines. As businesses increasingly prioritize customer experience, the right mix of knowledge, attitude, and communication skills has emerged as a crucial factor for businesses seeking qualified […]

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Customer Experience v Customer Service
Customer Service

Customer Experience v Customer Service

What’s the difference between customer service and customer experience? In simple terms the customer experience is the sum total of all his / her touchpoints with your business or organisation. From your website, to phone calls, to face to face interactions. For customers staying in a hotel this is the sum of all the contact […]

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4 Lessons I Learned After Being Laid Off
Customer Service

4 Lessons I Learned After Being Laid Off

Going through a layoff can be really tough and emotional. Personally, when I got laid off, it shook my confidence, tested my resilience, and left me uncertain about what the future holds. But amidst all the chaos of my “Laid Off Era”, I surprisingly discovered an opportunity for personal growth, self-discovery, and embracing new possibilities. […]

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70 New Features Released in 2024
Customer Service

70 New Features Released in 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s total of 70 features released in a single year. This achievement reflects our commitment to exceptional customer service – a value we’ve shared with partners like you for […]

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