Search has come a long way since the early days of simple keyword queries. Back then, search engines focused on matching exact words, often missing the mark on what users actually wanted. For example, typing “bank” could show results for riverbanks or financial institutions, failing to understand your intent. Fast forward to today: search engines […]
This time of year, if you look for it, we have a sneaky feeling you’ll find that data actually is all around us — no, seriously. From your Spotify Wrapped digest to Google’s Year in Search and our very own Code Review, the data in our lives tells a compelling story about the year we’re […]
Very few organizations understand the Power of the Service Strategy. In 1979 I decided to develop the world’s first customer service program because I saw firms working night and day to drive customers away. It’s worse in 2024 than in 1979. There is more hype and more BS today. By Service Strategy I mean how […]
The 1970s were a groovy time. Looking back at the items that were part of everyday life back then is eye-opening. We’re examining a few items found in nearly every home throughout the 70s. From shag carpeting to lava lamps and everything in between, it’s time to walk down memory lane. 1. Alarm Clocks […]
Pakai kode referral Superbank MMD7DM untuk dapatkan saldo gratis Rp50 ribu. Gini caranya! Hadir sebagai pendatang baru bank digital Indonesia, Superbank bersama Grab menghadirkan aplikasi mobile banking terbaru. Identik dengan warna hijau, Superbank menawarkan produk perbankan tabungan dan deposito. Mungkin ini hanya awal saja, bisa saja nanti produk dan fiturnya ditambah lagi. Kamu bisa baca […]
Execute QA Reviews Efficiently You’ve spent weeks writing and developing a course for an important stakeholder in your organization. You’ve added the final details. The finish line is in sight! Don’t let all of that hard work go to waste. Ensure everyone on the project team and your stakeholders are prepared for a thorough quality […]
Supervisors play a critical role in shaping the success of both their team and the organization. They are responsible for managing daily operations, ensuring agents meet performance targets, and maintaining high levels of customer satisfaction. However, even the most well-intentioned supervisors can fall into habits that unintentionally hinder their team’s growth and productivity. In this […]
When it comes to creating the perfect pizza, having the right oven is essential. Whether you’re a professional chef or a home cooking enthusiast, a quality pizza oven can elevate your culinary experience. From traditional wood-fired ovens that impart a smoky flavor to gas and electric models that offer convenience and efficiency, there’s a pizza […]
I never imagined we would get so much use from a $3 store-bought pumpkin! I love decorating for fall with a fresh pumpkin. My husband found one on clearance at Kroger (our local supermarket) the last week of October—$3 for this huge beauty! (Hat not included—it wore my gardening hat for Halloween trick-or-treating.) Instead of […]
By Cathy Moore “Never design anything without first writing the learning objectives.” We all know this. It’s a useful rule, but only when the objectives are useful. And there’s the problem — conventional learning objectives can work against us. They’re our friends, but not always. What do I mean by “conventional learning objectives?” This sort […]
