I started developing in 1979, Feelings the world’s first customer service program. It was released in January 1980. It was all based on a very simple concept. When you provide awesome customer service customers come back, they spend more money and they bring their friends. When you have awful or poor customer service customers don’t buy and they don’t recommend their friends. I think customer service is worse today than in 1979. COVID gave everyone an excuse to give up on customer service.
The economy is probably going to tighten up and will become more difficult. The easiest way to combat this is with highly trained employees who deliver great customer service. There are no educational institutions anywhere in the world that teach customer service. There is little chance a previous employer will have trained your employees on customer service. The customer service course employees took 5-10 years ago is out of sight and out of mind.
Most employees believe they do a great job. The customer service surveys most firms use are a waste of time and money. No one reads them or does anything with them. Most of the questions are not relevant. Most employees are not engaged. Many just show up.
What would happen when people asked for a company that delivers awesome customer service and they all recommended you? This is word-of-mouth advertising. One hundred times less expensive than paid advertising and 100 times more effective.
You can start training your staff now on customer service. All our programs are not very expensive and easy to implement. All programs have a NO Ifs NO Buts money-back guarantee. Train your entire staff and if not happy with the results return the materials for a complete refund. In 50 years we have had only 2 returns totaling less than $800. Visit the shop on our website to select programs that will fit your needs.
September is a time everyone loves to start training their staff. Children are back in school and vacations are over. Order now so you can make a difference with increased sales, increased customer service, and more repeat business. Here is a link to our technology.
