Being the CEO of a company that revolves around learning technology I have to watch the trends in Learning & Development. I even have to predict what will be next. I need to be ahead of the game in order to steer my company in the right direction. For this purpose, I made an analysis […]
Understanding Skills Customer service is about helping people. That makes it essential to understand exactly what help people want and need. Listening is a big part of understanding your customers. Merriam-Webster defines listening this way: to hear something with thoughtful attention : give consideration Understanding skills also include reading comprehension. Email, chat, and text are […]
You’ve probably been tempted to jump on the air-fryer bandwagon in recent months and, if you have not yet taken the plunge, we’re here to help. Like the ubiquitous Instant Pot that came before it, air fryers have surged in popularity as of late, promising extra crispy foods of all kinds without the mess and […]
Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Excellence then, is not an act, but a habit.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list. This recognition […]
In this episode of the Tech Talks Daily Podcast, I’m joined by Elliott Young, EMEA CTO at Dell Technologies, to explore Dell’s ambitious approach to making AI adoption easier and more effective for businesses of all sizes. As AI becomes a key driver of digital transformation, many organizations face barriers around data management, security, and […]
Curious about COP29? Explore all there is to know about the 29th annual Conference of the Parties (COP), why it matters and what it means for climate action in 2024 and beyond. Whether it’s the news that parts of Antarctica are rapidly turning green or reports from the UN that river flows around the world […]
When I was a new customer support manager, I was part of a team and company that had an established process for handling inbound tickets. That meant I didn’t need to implement a tool or define processes from scratch — but over the past several years, I have had to constantly redefine, reinvent, and iterate […]
In the modern era of advanced surveillance technology, the demand for innovative and efficient security solutions has significantly increased. Among the numerous options available, one particularly stands out for its remarkable capabilities and features: the Ultra HD Solar-Powered Surveillance Camera Cellular Trail Camera. This multifaceted device is not just a camera but a comprehensive surveillance […]
In the current world of work issues, freelancing offers one of the most superior levels of autonomy, although it also means stiff competition. The best of the millions of freelancers out there is to seek a segment of the market and build a solid personal brand to guarantee ongoing job opportunities at higher rates. Whether […]
Developing training in large organizations brings together a lot of different people. Getting everyone engaged at the right time, in the right way, is key to producing quality learning experiences at scale. But this isn’t always straightforward. If you’re not careful, budgets spiral, deadlines slip and quality goes out the window. But don’t worry, our […]
