It’s 9:03 AM. Hannah, your newest customer support rep, juggles complex queries while frantically searching through scattered documents and outdated wikis. Sound familiar? This daily struggle is why many small businesses are turning to internal knowledge base software as their customer support secret weapon. Imagine this instead: Hannah logs into a centralized knowledge management system, […]
It’s 9:03 AM. Hannah, your newest customer support rep, juggles complex queries while frantically searching through scattered documents and outdated wikis. Sound familiar? This daily struggle is why many small businesses are turning to internal knowledge base software as their customer support secret weapon. Imagine this instead: Hannah logs into a centralized knowledge management system, […]
Art is a great way to relieve stress and get creative juices flowing. Today’s tech innovations provide new mediums you can take advantage to bring your ideas to life. 3D printing is one of the myriad of ways you can make home décor, design unique holiday gifts and more. These innovative printers can be pricey, […]
Blogging guru Jeff Bullas reports that “articles with images get 94% more total views.” Whoa! If the idea of attempting to create a halfway decent blog image has you mopping sweat from your face, chin up. Even people with no eye for design can easily and quickly put together stunning images that get eyes on […]
The education technology market is predicted to grow annually at 11% and reach $341 billion by 2025. Approximate annual revenue of Udemy is $28M in comparison to Coursera — $140M and Udacity $67.5M. Moreover, EdTech Venture Capital invested $2B into edtech startups in 2018. With all this data, it’s unsurprising that you would like to […]
Here’s a great “what if” for you. What if your guests and clients walked in with a video screen over their head, highlighting in some way, both good, and bad points in their life and worldly travels? What if you could see some things that made them the humans they are? Would you treat them […]
Whether you are at home, work, shopping, or just relaxing on a boat, you will naturally want to access the internet. If you are on a boat, you will want to use the best marine WiFi extender possible to get the best connection possible. If you are thinking that no one needs WiFi on a […]
Today is a very special day! A little bright spark, or maybe it was a nudge from the spirit realm, has given me an inspired thought to celebrate the Life of Brian. My dear father, Brian Steel, passed away earlier this year. His family miss him deeply, yet rather than being sad, the waves come […]
They say that the journey of a thousand miles starts with a single step, but here’s what they don’t tell you: How long will it take? Can I stop along the way? What’s in it for me? Learning paths help answer all those questions your learners have about their experience. It’s basically a way to […]
If you’re looking to advance your career in customer service, obtaining a certification can be a valuable asset. Customer service certifications demonstrate to employers that you have the necessary skills and knowledge to excel in the field. They can also help you stand out among other job candidates and potentially lead to higher salaries or […]
