Where do you start with instructional design? Sifting through folders of content? Meeting with SMEs to capture what they think is essential to the training? Maybe you turn to Google to get the latest information about the training topic? If this is your approach, you may want to refocus. Information-sharing is not training. Since all […]
HappyFox has established itself as a prominent player in the customer support software industry. However, if you’ve tried HappyFox and found it doesn’t quite meet your business requirements, you’re not alone. I’ve compiled a list of the top HappyFox alternatives that excel in functionality, performance, and cost-effectiveness. Whether you’re seeking AI help desk capabilities or […]
Emily Blunt Net Worth Emily Blunt has become one of Hollywood’s most respected and sought-after actresses, known for her versatile performances and commanding screen presence. Over the years, she has appeared in a wide range of films, from romantic comedies to intense thrillers, solidifying her place in the industry. With such a successful career, it’s […]
We may earn income from links in this post. Please read this Disclosure for details. As a sailor who’s spent years exploring the coasts of Antigua and Barbuda, I’ve come across some truly amazing beaches. Whether you’re into snorkelling, swimming, or just soaking up the relaxed Caribbean vibe, I’m excited to share my favourite spots—including […]
Read time: 5 minutes Today’s issue of my blog is sponsored by FasterCourse. FasterCourse has more than 50 beautifully designed and programmed Articulate Storyline e-learning templates that hundreds of people worldwide use to create effective and engaging e-learning courses. (including me!) With the coupon code upwardonline, you’ll now get a 10% discount on all of the FasterCourse […]
18 Mar Crisis as Catalyst: Managing Your Remote Customer Service Team When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. For some of you this may be […]
The iPhone 16 Pro Max is set to revolutionize the smartphone landscape, offering users not just an upgrade but a finely crafted device that blends design, performance, and functionality. Apple fans eagerly await this new model, which promises enhanced features that align with the latest technological trends. With a focus on high performance and user […]
Any revenue a person makes using their intellectual or manual abilities comes under freelancing as per income tax rules. The income from freelancing can be put under the “profits and gains from business and profession” category. What is freelancing income? Freelance income includes earnings that you generate from completing freelancing tasks. Freelancing is a […]
This article explores how organizations can align learning strategies to business goals and unlock employee potential that drives meaningful results. The key to sustained success lies in the alignment of Learning and Development (L&D) strategies with overall business growth objectives. To do this we’ll delve into innovative approaches like the Learning Transfer Evaluation Model (LTEM) […]
Earlier this year, we launched KIQ Agent Assist, an AI-powered agent copilot designed to empower agents with automated communication personalization capabilities, making them more efficient and effective. Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. In the realm of customer support, having detailed insights into your […]
